Frequently Asked Questions
Everything you need to know about shopping with Tortuga Trading.
How long does shipping take for my order?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location but generally take 10-21 business days.
What is your return policy for apparel?
We offer a 30-day return policy for all unworn, unwashed items with original tags attached. Please visit our Returns Portal to start your request.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Are your products ethically sourced?
At Tortuga Trading, we prioritize sustainability. Our garments are produced in certified facilities that ensure fair wages, safe working conditions, and reduced environmental impact.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress.